Elaine Austin, Executive Director
Elaine brings to her position a long and successful history of caring for senior adults with nearly 15 years of experience in senior living operations and management. Known for being highly competent and dedicated, she has a highly successful record of accomplishment in initiating process improvements that achieve exceptional living environments for residents.
In addition to her leadership experience, Elaine is a Certified Dementia Practitioner, an achievement that recognizes her special qualifications and expertise in caring for loved ones living with Alzheimer’s disease and other forms of dementia.
She places a major emphasis on service excellence as a cultural value and providing exceptional quality service to residents and their families. Elaine also excels in key leadership characteristics, including performance management, problem resolution, communications, interpersonal skills and employee relations and training.
She says, “I have a very hands-on leadership style, and I enjoy interacting with residents, family members and staff members.”
Her past accomplishments include receiving the Star Executive Director award based on established criteria by regional management; conducting bi-monthly resident/family nights to stay abreast of and address specific concerns or issues; increasing internal Quality Audit scores from 84% to 90% within eight months; and training other newly hired Executive Directors in the Georgia region.
“I am excited about my role as Executive Director of Provident Village at Creekside and the commitment of the Provident Resources Group to create an environment that is devoted to uniquely personalized care and a vibrant lifestyle for each of our residents.
"Provident Village at Creekside is dedicated to assuring that each of our assisted living and memory care residents enjoys life to the fullest and receives the support they need even as their abilities or health may change over time. We focus on encouraging and enabling what our residents can still do as opposed to simply managing their limitations.
"Our Memory Care programming is focused entirely on ensuring our residents live well and enjoy purposeful lives filled with joy, humor and fun. We offer peace of mind to the families with loved ones in our care and also provide a welcoming place where they can turn for hope, support and comfort,” says Elaine.
Elaine completed her academic studies at Glassboro State College, Glassboro, NJ and Stockton State College, Pomona, NJ.